Frequently Asked Questions

Have questions? We have answers. If you can’t find what you are looking for, please get in touch.

Retail Banking

Learn how 9jaPay can help you elevate your personal finances and lifestyle.

What is 9jaPay?

9japay is a financial and lifestyle platform that offers our customers a convenient, seamless, and integrated experience. We are the go-to platform for all financial transactions, from sending and receiving money to paying bills and making everyday purchases (movie tickets, gifts, airline tickets, betting, and so on). Customers can easily manage their finances, enjoy exclusive offers and rewards, and improve their lifestyles with 9jaPay.

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Where is your head office located?

We are located at 270 Murtala Mohammed Way, Yaba, Lagos.

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Is 9jaPay safe to use?

Yes, 9jaPay is very safe to use. We use the latest security measures to protect your data and transactions. (licensed and regulated???)

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How do I create an account?

To create an account, simply visit our website or download our app, and follow the registration process.

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Is 9jaPay a bank?

9jaPay isn’t a bank, it is a platform that offers you a one-stop-shop for your everyday needs. With 9jaPay, you can do everything from paying bills, buying airtime and data, transferring money, buying movie and event tickets, booking flights, and even purchasing gift cards. 9jaPay goes above and beyond by providing you with a comprehensive platform for all your daily needs.

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What payment options are available?

You can make basic transfers to other bank accounts, send and receive payments through our social payment feature, or generate payment links to make transactions easier.

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How do I contact customer support?

Providing you with seamless transactions on 9jaPay is our priority. However, if you experience any difficulties with the app, you can contact customer support on 9jaPay by sending an email to [email protected].

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How do I sign up?

To register on 9jaPay: you can download the app from the Google Play Store or Apple App Store, or you can click on this LINK. After downloading the app, you can create an account by following the prompts. If you already have a 9jaPay account, simply log in using your existing phone number/email address and password. To access all of our products and services without limits, you will need to upgrade your account tier by providing a valid ID and utility bill. This is to ensure your account is secure and in compliance with regulatory requirements.

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My Account does not work

Please ensure you entered the correct login details. Use 'forgot password' to reset if needed. If the issue persists, please reach out to our customer support team via email or phone. Our team will be happy to help you troubleshoot and resolve the issue as quickly as possible.

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How do I recover my password?

If you forget your password, you can reset it easily by clicking on the 'Forgot Password' link on the login page. You will be prompted to enter the email address associated with your account, and we will send you a link to reset your password.

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Is there a minimum balance?

No, we do not have a minimum account balance.

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Is my private data safe with 9jaPay?

Yes, your privacy and security are our top priorities. We use the latest encryption and security measures to protect your personal information and financial transactions. Additionally, we do not share your information with any third-party companies without your consent. You can read our privacy policy HERE.

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Why do you need my BVN?

Your BVN is important to us as it helps us verify your identity and ensure that nobody else can use your personal information to create a 9jaPay account in your name.

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Business Banking

Learn how 9jaPay can help you take your business where you want it to go.

What is 9jaPay Business Banking?

9jaPay Business Banking is a comprehensive financial platform designed to meet the unique needs of businesses, big or small. The platform seamlessly bridges all facets of your business by providing a diverse array of services, including swift fund transfers, effortless bill payments, efficient outlet management, and a host of other features. Our goal is to simplify your financial operations and empower your business for growth and success.

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How do I sign up for 9jaPay Business Banking?

To sign up, visit the 9jaPay Business Banking website and follow the on-screen instructions. You'll need to provide your business information, complete identity verification, and set up a secure passcode. You can also click this link to sign up - http://business.9japay.com/

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Is there a cost to using 9jaPay Business Banking?

No, signing up for 9jaPay Business Banking is free. However, some transactions and services may have associated fees, which will be clearly indicated during the transaction process.

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What are the benefits of using 9jaPay Business Banking?

9jaPay Business Banking offers benefits such as fast and secure fund transfers, easy bill payments, digital receipt management, and central employee collaboration. It helps businesses streamline financial tasks and improve efficiency.

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Can I manage multiple outlets with 9jaPay Business Banking?

Yes, you can manage multiple outlets from a single 9jaPay Business Banking account. The platform allows you to monitor and control transactions across various locations.

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How secure is 9jaPay Business Banking?

9jaPay Business Banking prioritises the security of your financial data. It uses encryption and other security measures to protect your information. Additionally, you'll have a unique passcode for added security.

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Is there an app for 9jaPay Business Banking?

No, 9jaPay Business Banking is only accessible on the web for now. We’re working hard to get the app up and running and will keep you updated once it’s live.

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What should I do if I encounter technical issues or need assistance?

If you face technical issues or require assistance, you can reach out to our customer support team through the platform or send an email to [email protected]. We're here to help you with any questions or concerns.

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How do I upgrade to higher transaction limits on 9jaPay Business Banking?

To upgrade your transaction limits, you may need to provide additional documentation and complete the necessary verification processes. Please reach out to our support team for guidance on this.

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Are there any tutorials or guides available for using 9jaPay Business Banking?

Yes, we provide tutorials, guides, and knowledge-based articles to help you make the most of 9jaPay Business Banking. You can access these resources within the app or on our website.

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